Industry benchmarkSource
57%
Pet parents report difficulty booking veterinary appointments.
Capture more pet-care demand before pet owners book elsewhere
PatientFlo answers booking calls, captures pet and service details, handles refill requests, and turns vaccine, wellness, and grooming reminders into confirmed visits.
1 / 3
Visit and service booking
Collect pet details, service reason, timing, and new-client context before the caller drops off.
31%
Say they are likely to switch clinics.
Demo recording
1:19New pet visit
PatientHi, I need an appointment for my dog, Bella.
PatientFloI can help with that. Are you an existing client with Willow Veterinary?
PatientYes.
PatientFloGreat. May I have your full name?
PatientAnna Smith.
PatientFloThanks, Anna. Is Bella a dog or cat, and about how old is she?
PatientShe’s a dog, about four years old.
PatientFloThank you. What type of visit does Bella need?
PatientA wellness visit and vaccines. If they can do a nail trim too, that would be great.
PatientFloI can look for a wellness and vaccine appointment and add a nail trim request. Is Bella eating and acting normally today?
PatientYes, she’s fine. This is routine.
PatientFloPerfect. Do weekdays or weekends work better?
PatientSaturday if you have anything.
PatientFloI found Saturday at 10:15 AM with Dr. Carter. That visit can include Bella’s wellness exam, vaccines, and a nail trim request. Would that work?
PatientYes, that works.
PatientFloDone. Bella is booked for Saturday at 10:15 AM. I’ll send the confirmation and ask you to bring any vaccine records if you have updated copies.
PatientGreat, thank you.
PatientFloYou’re welcome.
Available veterinary PIMS and grooming integrations
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